FAQ

1. What makes Dolfin Touch products unique?

At Dolfin Touch, we create fresh, handmade cosmetics using natural, non-toxic ingredients that are safe for even the most sensitive skin. Our products are made in small batches, ensuring maximum freshness and efficacy, while our commitment to sustainability means minimal waste and reusable packaging.

2. Are Dolfin Touch products suitable for sensitive skin?

Absolutely! All our products are formulated with gentle, skin-loving ingredients, free from dyes, preservatives, PFAS, and hormonal disruptors. They're specifically designed to soothe and nourish even the most sensitive skin types.

3. What does the name "Dolfin Touch" mean?

Our name is inspired by the softness of dolphins, known for their smooth, velvety texture. We want your skin to feel just as soft and silky after using our products—hence the "Dolfin Touch"!

4. Do you test on animals?

Never! At Dolfin Touch, we test all our products on our own in-house team and conduct test runs with our VIP customers to ensure safety and effectiveness. We are not a vegan company—we proudly use ingredients like beeswax, ghee, lanolin, and beef tallow for their nourishing benefits. However, we do offer some vegan options for those who prefer them.

5. Are your products eco-friendly?

Yes! We prioritize sustainability with reusable containers, package-free options, and ingredients sourced with care for the environment. Plus, we offer credits for returned containers and donate 2% of our profits to marine life and ocean conservation efforts.

6. How fresh are your products?

Incredibly fresh! We make batches daily in visible labs within our stores, much like a chef preparing fresh meals. This ensures maximum potency and effectiveness with every purchase.

7. Do you use preservatives in your products?

No, we don’t use synthetic preservatives. Our products are made fresh in small batches and designed to be used within a specific timeframe, keeping them clean and effective without the need for harmful additives.

8. Can I customize my products?

Yes! We offer workshops where you can create personalized products like bath bombs, scrubs, and body oils. It’s a fun way to craft skincare tailored to your unique needs. Workshops are available for anyone 6 years and up, for younger we require a parent to do the workshop with them. 

9. Where can I buy Dolfin Touch products?

We are not available at Whole Foods or Sprouts yet. However, you can find us at both Las Vegas Sugaring NYC locations and Wagner Holistic Center in Malibu, California. Visit our Store Location section for an updated list of locations. We also ship nationwide across the U.S. https://websites.godaddy.com/store-locator

10. What should I know about your workshops?

Our workshops are a great way to learn, create, and connect! Whether you're crafting a signature scrub or designing a natural perfume, it's a hands-on experience that blends fun and skincare. Check our schedule to book your spot!

11. How do I care for my Dolfin Touch products?

To keep your products fresh and effective:

• Avoid letting water enter the jars.
• Use the spoon provided to collect the product.
• Store products in a cool, dry place away from direct sunlight and excessive heat.
• We recommend keeping them at a temperature below 78°F for optimal freshness.

12. Is your facility gluten-free?

Our founder is gluten-free, and our lab is entirely gluten-free. However, some employees may consume gluten in our back office. While the lab is gluten-free, we cannot guarantee the entire facility is free from potential cross-contamination.

13. What if I don’t like my product or something is wrong?

We offer exchanges up to 60 days after purchase—no questions asked. Your happiness is our top priority, and we want you to love your products!

14. Does Dolfin Touch use parabens or sulfates?

No, we don’t use parabens, sulfates, or any toxic ingredients. We go beyond popular knowledge by constantly researching and avoiding ingredients that don’t actively benefit your beauty routine. Every ingredient we use serves a purpose: to enhance and beautify your skin.

15. What if I am allergic to an ingredient listed in one of your products?

At Dolfin Touch, we craft our batches in a small lab meticulous cleaning, sanitizing, and lab procedures. However, we cannot guarantee there is no cross-contamination. If you have a serious allergy to any ingredient used in our products, we strongly advise refraining from using Dolfin Touch products. Your safety is our priority, and we sincerely apologize for any inconvenience. In the future, we aim to offer better solutions for those with allergies.

16. What if I have a question that isn’t listed here?

We’re here to help! You can:

• Call us during business hours at 702-463-7150
• Text us at 888-310-3334
• Email us at contact@dolfintouch.com
• Send us a DM on Instagram.

We’ll happily answer any questions or concerns you may have.